Always On. Always Here. 24/7/365
GuardIT
Privacy Policy
Last Updated: 08/11/2026
GuardIT LLC (“GuardIT,” “we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us online, by phone, through our Client Portal, or in person. This Privacy Policy also describes our use of analytics, advertising measurement, cookies, and similar technologies on our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, business details, and other contact or account information you provide when using our Services.
Payment and Transaction Information: Billing information, transaction details, payment status, and other information associated with payments for our Services. Payment card or banking information may be collected and processed directly by our third-party payment processors and may not be stored directly by GuardIT.
Technical Information: IP address, browser type, operating system, device identifiers, system information, and log data collected when you interact with our website, Client Portal, or Services.
Usage Data: Usage Data: Pages visited, time spent on the Site, referring source, navigation activity, clicks, scrolling behavior, website interactions, browser and device information, website performance information, diagnostic or error information, and actions taken, such as appointment requests or service requests. Where enabled, website analytics technologies may also collect behavioral interaction and session replay information as described in Section 6.
Communications: Information you provide when communicating with us by email, telephone, SMS, chat, service ticket, Client Portal, or website forms.
Service and Support Information: Information provided or made available to GuardIT while delivering Services, including service tickets, system and device information, technical logs, configuration information, diagnostic data, account information, and other information reasonably necessary to provide IT support, maintenance, security, backup, or related technology services.
Cookies and Tracking Data: Information about your interaction with our Site collected through cookies and similar technologies as described in Section 6.
We may collect information directly from you, automatically through your use of our Site or Services, from our business clients when necessary to provide Services, or from service providers and other third parties that assist us in operating our business.
2. How We Use Your Information
Your information may be used to:
Deliver IT, security, cabling, and related services.
Process transactions, issue invoices, and manage customer accounts.
Respond to inquiries, troubleshoot issues, and provide customer support.
Send service-related communications, appointment reminders, and account updates.
Send marketing, promotional, or informational messages (where permitted by law or with your consent).
Improve our website, technology, and security systems through analytics and testing.
Protect against fraud, unauthorized access, and malicious activity.
Comply with legal obligations, regulatory requirements, or enforce agreements.
Information We Process on Behalf of Clients
In providing managed IT, cloud, backup, cybersecurity, technical support, and related Services, GuardIT may process information on behalf of our business clients. This may include information maintained within systems, devices, accounts, applications, backups, or other technology environments that GuardIT supports or manages.
When GuardIT processes information on behalf of a Client, we use that information as necessary to provide the contracted Services and in accordance with the applicable service agreement, Client instructions, legal requirements, and Business Associate Agreement where applicable.
If your personal information is maintained by one of our Clients and you have questions or wish to exercise rights concerning that information, you should generally contact the organization with which you have the direct relationship.
3. SMS/Text Messaging Consent
By providing your mobile number and opting in to SMS communications, you consent to receive text messages from GuardIT. Messages may include:
Service-Related Communications: Appointment information, service tickets, estimates, invoices, billing communications, account updates, service status updates, and follow-up communications related to your Services.
Security and Urgent Notifications: Security alerts or other time-sensitive notifications related to your Services or account.
Marketing and Promotional Communications: Marketing or promotional messages may be sent only where permitted by law and with appropriate consent.
Message Frequency
Message frequency varies depending on your interactions with GuardIT, active service requests, appointments, billing activity, account status, and communication preferences.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and service plan.
Privacy
Mobile numbers and SMS consent information collected through the SMS consent process will not be sold or shared with third parties for their independent marketing or promotional purposes.
Opt-In Methods
SMS consent may be provided through our website, Client Portal, online forms, appointment or service request forms, direct interactions with GuardIT personnel, contractual agreements where appropriate, or other approved consent methods.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any SMS message. You may also manage your SMS preferences directly through the GuardIT Client Portal by logging into your account, selecting your profile, navigating to SMS Settings, and updating your notification preferences.
You may also contact us at customercare@guarditdmv.com to request removal from SMS communications.
After opting out of SMS, you may continue to receive necessary service-related communications through other available channels, such as email, telephone, or the Client Portal.
Help
For assistance with SMS messaging, reply HELP or contact us at customercare@guarditdmv.com.
Consent to receive SMS communications is not a condition of purchase.
4. Sharing and Disclosure of Information
We do not sell your personal information.
We may disclose information in the following circumstances:
Service Providers and Business Partners: We may disclose information to vendors and service providers that assist us in operating our business and delivering Services, including cloud hosting, payment processing, communications, email and SMS delivery, customer support, analytics, cybersecurity, data backup, infrastructure, and other technology services. These providers are permitted to process information as necessary to provide services to GuardIT or as otherwise permitted by applicable law.
Legal and Regulatory Requirements: We may disclose information when required by law, subpoena, court order, regulatory requirement, or when reasonably necessary to protect the rights, property, security, or safety of GuardIT, our Clients, or others.
Business Transactions: If GuardIT is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
We do not disclose mobile numbers or SMS consent information to third parties for their independent marketing or promotional purposes.
5. Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to:
Access certain personal information we maintain about you.
Correct inaccurate or incomplete personal information.
Request Deletion of certain personal information, subject to applicable exceptions.
Obtain a Copy of certain personal information where required by applicable law.
Opt Out of certain targeted advertising, profiling, sale, or sharing of personal information where applicable.
GuardIT does not sell personal information.
To submit a privacy request, contact us at customercare@guarditdmv.com. We may take reasonable steps to verify your identity before processing a request.
GuardIT will respond to verified privacy requests in accordance with applicable law and will not discriminate against individuals for exercising privacy rights provided by applicable law.
If GuardIT maintains or processes your information solely on behalf of one of our business Clients, we may direct your request to that Client or assist the Client in responding as appropriate.
6. Cookies, Analytics, Advertising, and Tracking Technologies
GuardIT uses cookies, tags, pixels, local storage, and similar technologies to operate our website, understand how visitors use it, measure website performance, improve the user experience, and evaluate the effectiveness of our advertising.
These technologies may collect information such as IP address, browser and device type, operating system, referring website or source, pages viewed, time spent on pages, clicks, scrolling activity, navigation patterns, website performance information, diagnostic or error information, advertising campaign information, and other website interaction data.
Google Analytics
GuardIT uses Google Analytics to understand how visitors find and interact with our website.
Google Analytics may collect information about website traffic, traffic sources, pages viewed, engagement, device and browser characteristics, approximate geographic information, and website events, including actions such as completed appointment bookings.
We use this information to measure website performance, understand how visitors use our Site, improve our content and Services, and evaluate website conversions.
Microsoft Clarity
GuardIT uses Microsoft Clarity to better understand how visitors interact with our website and to identify opportunities to improve usability, performance, and the overall visitor experience.
Microsoft Clarity may collect behavioral, interaction, and diagnostic information such as clicks, scrolling activity, mouse movement, navigation behavior, browser and device information, website performance information, script or image errors, and session replay information.
Clarity may use first-party and third-party cookies and pseudonymous identifiers to associate website interactions with sessions and to generate aggregated analytics, behavioral metrics, heatmaps, and session recordings.
Sensitive fields and information may be masked or otherwise protected in accordance with Microsoft Clarity’s privacy and masking controls.
We use Clarity information to identify website usability or navigation issues, evaluate page and technical performance, understand how visitors interact with our content, and improve the Site.
Microsoft processes information collected through Clarity in accordance with its applicable privacy terms and policies.
Google Ads and Conversion Measurement
GuardIT uses Google Ads and related Google measurement technologies to understand whether advertising interactions result in actions such as website visits, completed appointment bookings, or telephone inquiries.
Where applicable, Google may use cookies, advertising identifiers, click identifiers, and similar technologies to associate website activity or conversions with a prior advertising interaction.
We use this information to measure advertising effectiveness, understand which campaigns generate inquiries and appointments, evaluate conversion activity, and improve our advertising campaigns.
Telephone Call Measurement
For visitors who reach GuardIT through eligible Google advertising, Google may display a Google forwarding telephone number instead of GuardIT’s regular business telephone number.
Calls placed to a Google forwarding number are automatically routed to GuardIT’s regular business telephone number while allowing Google Ads to measure advertising-generated telephone activity.
Google may process call-related information for advertising measurement, including call start time, call duration, whether the call was received or missed, call source, campaign or advertising information, caller area code or country information, and caller telephone number where available.
GuardIT may use call duration as one factor in determining whether an advertising-generated telephone call is considered a conversion. Call measurement is used to evaluate advertising performance and does not replace GuardIT’s normal business telephone service.
Cookie Categories
Cookies and similar technologies used on the Site may fall into the following categories:
Necessary and Functional Cookies: Used to operate the Site, provide security, maintain preferences, and support essential website functionality.
Analytics and Performance Cookies: Used to understand website traffic, visitor behavior, website performance, usability, and technical issues. These technologies may include Google Analytics and Microsoft Clarity.
Advertising and Measurement Cookies: Used to measure advertising effectiveness, associate website activity with advertising interactions, and measure conversions generated through Google Ads.
Your Choices
When you first visit our Site, GuardIT may display a cookie notice explaining that we use cookies and similar technologies to support website functionality, analyze website traffic and performance, and improve the browsing experience.
By selecting “Accept” on the cookie notice, you acknowledge the notice and consent to the use of cookies and similar technologies as described in this Privacy Policy and our Cookie Policy.
You may also configure your browser to block or delete cookies. Blocking or deleting certain cookies may affect website functionality and may reduce our ability to measure website usage, advertising performance, or visitor experience.
Where required by applicable law, GuardIT may provide additional consent choices or honor applicable browser-based, device-based, or legally required privacy controls.
7. Data Security
GuardIT uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
These safeguards may include access controls, appropriate encryption and secure transmission methods, security monitoring, vulnerability management, and other measures appropriate to the nature of the information and Services involved.
Access to personal information is limited to authorized personnel and service providers with a legitimate business need for such access.
While we take reasonable measures to protect information, no technology, network, transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security against unauthorized access, disclosure, loss, or misuse.
8. Children’s Privacy
GuardIT’s Site and Services are primarily intended for businesses and are not directed to children.
We do not knowingly collect personal information directly from children under the age of 13 through our Site. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
GuardIT may process information relating to minors when providing Services on behalf of a business Client, such as a healthcare organization. In those circumstances, the information is processed on behalf of the Client and subject to the applicable service agreement, Business Associate Agreement where applicable, and legal requirements.
If you believe a child has provided personal information directly to GuardIT through our Site, please contact us at customercare@guarditdmv.com.
9. Accessibility
GuardIT is committed to providing an accessible website and communications experience. For additional information about our accessibility efforts or to report an accessibility issue, please review our Accessibility Statement or contact us using the information below.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Updates will be posted on our website with the revised “Last Updated” date.
If material changes are made, we may notify you via email, SMS, or website notice.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Healthcare Information Notice
When GuardIT provides Services to a healthcare organization and receives, maintains, or otherwise processes protected health information on its behalf, such information will be handled in accordance with applicable legal requirements and the Business Associate Agreement between GuardIT and the healthcare Client, where applicable.
This Privacy Policy does not replace, expand, or modify the terms of an applicable Business Associate Agreement.
Contact Us
If you have any questions about this Privacy Policy, accessibility, or how we handle your information, please contact us at:
GuardIT LLC
Email: customercare@guarditdmv.com
Phone: 202-998-2378
Website: www.guarditdmv.com
