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GuardIT Privacy Policy
Privacy Policy
Last Updated: 06/01/2025
GuardIT LLC (“GuardIT,” “we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online, by phone, or in person. By using our services or visiting our website, you agree to the practices described below.
Table of Contents
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, business details, and payment information when you purchase or use our services.
Technical Information: IP address, browser type, operating system, device identifiers, and log data collected automatically when you interact with our website.
Usage Data: Pages visited, time spent on the site, and actions taken such as form submissions or service requests.
Communications: Information you provide when contacting us by email, phone, SMS, chat, or through forms on our website.
Cookies and Tracking Data: Information about your browsing behavior collected through cookies, pixels, and similar technologies (see Section 6).
We collect this data directly from you, automatically through your device, or from third-party partners who help us provide services.
2. How We Use Your Information
Your information may be used to:
Deliver IT, security, cabling, and related services.
Process transactions, issue invoices, and manage customer accounts.
Respond to inquiries, troubleshoot issues, and provide customer support.
Send service-related communications, appointment reminders, and account updates.
Send marketing, promotional, or informational messages (where permitted by law or with your consent).
Improve our website, technology, and security systems through analytics and testing.
Protect against fraud, unauthorized access, and malicious activity.
Comply with legal obligations, regulatory requirements, or enforce agreements.
3. SMS/Text Messaging Consent
By providing your mobile number, you consent to receive SMS/text messages from GuardIT. These messages may include:
Service-related communications: appointment confirmations, reminders, billing inquiries, status updates, and follow-up messages.
Security alerts or urgent notifications related to your services.
Marketing and promotional offers (only if you have separately provided prior consent).
Message Frequency
Message frequency may vary depending on your interactions with us. For example, you may receive up to six SMS messages per week related to your appointments, billing, or account status.
Potential Fees
Standard message and data rates from your carrier may apply. These rates may differ for domestic vs. international messages.
Privacy
The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
Opt-In Methods
You may opt in to SMS messaging through the following methods:
Online form checkbox during service request or appointment booking
Verbal consent when speaking with a support or a technician.
Text-to-join if you want to set that up (e.g., texting “GUARD” to a short code)
Consent may also be provided as part of a contract or through other approved methods.
Opt-Out Methods
You can opt out at any time by replying STOP to any SMS message. You may also contact us at customercare@guarditdmv.com to request removal from our messaging list. Opting out will not affect your ability to receive important service-related messages.
Help
If you are experiencing issues, reply HELP to any SMS or contact us at customercare@guarditdmv.com.
Additional Notes
Consent to receive SMS is not a condition of purchase.
4. Sharing of Information
We do not sell your personal information. We may share data with:
Service Providers: Vendors and partners who assist us with IT support, payment processing, communications, analytics, and marketing. These providers are only allowed to use your information as necessary to perform their services for us.
Legal Compliance: If required by law, subpoena, court order, or to protect our legal rights, property, and safety, as well as those of our customers or the public.
Business Transactions: If GuardIT is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
5. Your Privacy Rights
Depending on your state of residence, you may have specific rights under laws like the California Consumer Privacy Act (CCPA) or Virginia Consumer Data Protection Act (CDPA), including the right to:
Access and obtain a copy of the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal information, subject to certain exceptions.
Opt out of the sale or sharing of personal information (GuardIT does not sell data).
Opt out of targeted advertising or profiling.
To exercise these rights, you may contact us at customercare@guarditdmv.com. We will verify your identity before fulfilling requests.
6. Cookies and Tracking Technologies
GuardIT uses cookies and similar technologies to:
Remember your preferences and settings.
Keep you signed in to your account.
Analyze traffic patterns and measure website performance.
Deliver relevant advertising and content.
Your Choices:
Upon visiting our site for the first time, you will see a cookie consent banner where you can click “Continue” to accept our policy, or you can exit the site.
You can also adjust your browser settings to block or delete cookies.
Please note that disabling cookies may impact site functionality.
7. Data Security
We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards, including:
Encrypted data storage and secure transmission.
Restricted access to personal information.
Regular monitoring for unauthorized access, vulnerabilities, or breaches.
Employee training on data protection and privacy practices.
While we strive to safeguard your data, no system is completely secure. We cannot guarantee absolute protection against unauthorized access, disclosure, or misuse.
8. Children’s Privacy
Our services are intended for businesses and individuals over the age of 13. We do not knowingly collect personal data from children under 13.
If we become aware that we have collected information from a child, we will delete it promptly.
If you believe a child has provided us information, please contact us at customercare@guarditdmv.com
9. Accessibility
GuardIT is committed to making our website, services, and communications accessible to all users, including individuals with disabilities.
We follow the Web Content Accessibility Guidelines (WCAG) 2.1 and strive for compliance with the Americans with Disabilities Act (ADA).
Our efforts include designing user-friendly interfaces, providing alt-text for images, and ensuring compatibility with assistive technologies.
If you encounter an accessibility issue, please contact us. We will work with you to provide the information or service you need in an accessible format.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Updates will be posted on our website with the revised “Last Updated” date.
If material changes are made, we may notify you via email, SMS, or website notice.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, accessibility, or how we handle your information, please contact us at:
GuardIT LLC
Email: customercare@guarditdmv.com
Phone: 202-998-2378
Website: www.guarditdmv.com
